Delivery and Returns Policy
Delivery is FREE within the UK.
Delivery is expected to be within 5 working days (Monday-Friday excluding Bank Holidays) in England, Wales and Central Scotland. In exceptional circumstances this period may be extended.
Delivery will take up to 14 days in the Scottish highlands, Northern Ireland, Isle of Man, Offshore Scottish Islands, Orkney & Shetland Islands and the Channel Islands.
If for any reason you are not satisfied with your mattress, you may cancel your order up to 14 days following delivery. To make a return you must notify us by email at firstname.lastname@example.org or by calling 01225 779190, or you may use this cancellation form.
There may be a charge for picking up your mattress and Customer Services will advise you of this cost prior to collection. We will then arrange for the mattress to be picked up within 14 days. It will be your responsibility to take care of the mattress during this time and in the event of any degradation of the product during this time we may hold back an element of the refund to cover the cost.
In the unlikely event that your product should develop a manufacturing fault within 12 months of delivery, we will either replace the mattress free of charge* or if you prefer, we will give you a complete refund. If a fault is reported between 12 months and 60 months of delivery, a sliding scale of charges is payable by you based on usage plus transport costs. Please see terms and conditions for full details.
*Unfortunately, we are unable to accept your claim if:
- The product is soiled or unsanitary
- There has been excessive wear and tear
- There has been wilful damage or negligence
- There has been abnormal conditions of use
- There has been alteration or repair of the goods without our approval